Are you looking to start your IT career in a top MNC? Genpact Hiring Technical Associate roles are now open for freshers from the 2021 to 2024 batches. If you are a recent graduate with a degree in Computer Science, IT, or a related field, this is a golden opportunity to begin your professional journey.
In this article, we’ll cover everything you need to know: eligibility criteria, skills required, interview questions with answers, and how to apply for the Genpact Technical Associate position.
Job Overview – Genpact Hiring Technical Associate
- Company: Genpact
- Role: Technical Associate – IT Support
- Qualification: Bachelor’s Degree (CS, IT, or related field)
- Batches Eligible: 2021, 2022, 2023, 2024
- Location: Hyderabad
- Skills Required: Basic OS knowledge, Microsoft Office troubleshooting, MDM, and customer handling skills
- Shift: Rotational shifts
Apply Now via Genpact Careers
Why Genpact is Hiring Technical Associates
Genpact Hiring Technical Associate roles aim to strengthen their global IT support operations. As a fresher, you’ll be trained to troubleshoot computer systems, handle customer queries, and escalate technical issues.
This is an entry-level role ideal for candidates who are technically inclined and want to grow in the IT support or infrastructure domain.
Skills & Responsibilities
To apply for this role, you should:
- Be a graduate from Computer Science, IT, or a related field
- Understand basic OS (Windows), MDM, and MS Office tools
- Know how to troubleshoot common system or network issues
- Have good spoken English and polite communication skills
- Be willing to work in 24/7 rotational shifts
- Be based in or willing to relocate to Hyderabad
Most Common Interview Questions & Sample Answers
1. Can you introduce yourself?
Sample Answer:
“My name is [Your Name], and I have completed my graduation in Computer Science from [College]. I enjoy solving IT problems and have a good understanding of computer basics, Office tools, and troubleshooting.”
2. What do you know about Genpact?
Genpact is a global services company with 125,000+ employees in 30+ countries, delivering digital transformation and business operations for global clients.
3. What is a service desk?
A service desk is the first level of IT support that handles basic user issues like software problems, internet issues, and password resets.
4. Have you worked with ticketing tools?
While I haven’t used them professionally, I’ve learned about tools like ServiceNow and Jira and understand how to log, assign, and resolve tickets.
Documents Required for the Interview
- Updated resume
- Educational certificates
- Government ID proof (Aadhaar/PAN)
- Passport-size photograph
- Internship or training certificate (if available)
Final Interview Tips
- Speak clearly and confidently
- Practice using common IT support terms
- Stay calm and customer-friendly in all responses
- Dress professionally for video or face-to-face interviews
- Keep all your documents ready in digital or printed form
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