Looking for a career in fintech? Razorpay Analyst Risk Management Hiring 2024 is your chance to join one of India’s fastest-growing digital payment platforms. Razorpay is hiring freshers from 2021–2024 batches for the Analyst – Risk Management role at their Bangalore office. If you’re detail-oriented, love solving problems, and want to fight fraud, this is the job for you.
Job Details – Razorpay Hiring 2024
Position: Analyst – Risk Management
Company: Razorpay
Location: Bangalore, India
Qualification: Bachelor’s Degree (Any stream)
Eligible Batches: 2021, 2022, 2023, 2024
Experience: Freshers can apply
Skills and Knowledge Required
- Understanding of chargebacks, fraud, and dispute resolution
- Familiarity with Freshdesk or any CRM software
- Good communication and interpersonal skills
- Awareness of Visa/Mastercard guidelines
- Knowledge of technical chargebacks, penalties, and reason codes
- Ability to work with cross-functional teams
Razorpay Interview Questions & Answers – Risk Management
Here are some commonly asked questions with model answers to help you prepare1:
1.What is the main job of a Risk Management Analyst at Razorpay?
The job involves protecting Razorpay and its customers from fraudulent activities by analyzing transactions, communicating with customers, and collaborating with internal teams to prevent losses
2. What is a chargeback?
A chargeback occurs when a customer disputes a transaction due to non-delivery, fraud, or unauthorized payments. Funds are returned to the customer unless the merchant provides valid proof.
3.How do you identify a suspicious transaction?
Watch for:
- Sudden high-value payments
- Unusual patterns from the same IP or account
- Customer complaints or mismatched details
Stages of a Chargeback
- Dispute Initiation
- Chargeback Notification
- Merchant Rebuttal
- Bank Review
- Arbitration (Visa/Mastercard involvement)
Penalties apply at arbitration if the merchant loses.
Learn more chargeback Visit.
4.How to Handle a Customer Dispute Call
- Stay calm and polite
- Listen carefully and confirm details
- Provide accurate information and timelines
- Follow up until the issue is fully resolved
5.Visa/Mastercard Chargeback Reason Codes
- Code 10.4 – Fraud (Cardholder denies transaction)
- Code 13.1 – Product not received
- Code 12.5 – Duplicate transaction
These help classify and resolve chargebacks efficiently.
6.Reducing Fraud in Online Transactions
- mplement 2FA and OTPs
- Monitor patterns using AI and filters
- Set transaction limits and alerts
- Educate merchants on fraud prevention
7.Handling Merchant Complaints About Deductions
- Check logs and system reports
- Communicate clearly with merchants
- Issue refunds for errors or offer proof when justified
- Offer guidance to avoid future issues
8.Why Razorpay?
Razorpay is a pioneer in India’s fintech revolution. Joining their Risk Management team gives you a front-row seat to innovation, learning, and professional growth in fraud prevention and analytics.
FOR MORE JOBS VISIT Apply4job.in